1. Background
1.1 These PRC and ESC Terms and Conditions (Terms) constitute a legal agreement between you or your transferees, assignees and successors in title (Installer) and Solar & Battery Central Pty Ltd ACN 649 507 040 (SBC).
1.2 These Terms constitute the terms and conditions under which the Installer agrees to implement energy saving and peak demand reduction activities for the creation of Peak Reduction Certificates (PRC) and Energy Savings Certificates (ESC) by SBC.
1.3 The Installer acknowledges and agrees that these Terms are intended to be read in conjunction with the Terms of Use, located at https://www.greendeal.com.au/termsofuse (Terms of Use) and any other documents the Installer has accepted as part of those terms, as amended from time to time.
1.4 If there is any inconsistency between these Terms, the Terms of Use or any other documents, these Terms will prevail to the extent of the inconsistency.
2. Creation and Trading of PRCs and ESCs
2.1 SBC, either directly or through its related entities, is a wholesaler in the business of supplying, amongst other products, batteries used in BESS1 Implementations and BESS2 Implementations, and Energy Saving Equipment that meet the eligibility requirements for the creation of ESCs and/or PRCs under the Energy Savings Scheme (ESS) and/or the Peak Demand Reduction Scheme (PDRS) respectively (Eligible Equipment). SBC is also an Accredited Certificate Provider (ACP) and trades PRCs and/or ESCs on behalf of Customers, as applicable.
2.2 The Installer is in the business of implementing Eligible Equipment at Customers' premises.
2.3 If applicable, SBC agrees, by way of a Nomination Form provided by the Installer, to be nominated as the energy saver or capacity holder for an implementation of Eligible Equipment.
2.4 By accepting these Terms, the Installer agrees to acting as a representative of SBC or ACP Partner in its capacity as an ACP and acting on its behalf in its engagements with Customers.
2.5 Notwithstanding anything to the contrary in these Terms, SBC reserves the right to collaborate with one or more ACPs (ACP Partner) who are accredited to create and trade PRCs and/or ESCs on behalf of the Customers. In such case, the Installer expressly acknowledge and agree that:
- (a) SBC's role and responsibility is limited to providing the Retailer and the Installers with access to and use of the GreenDeal Platforms to input Implementation Data and facilitate the transfer of Implementation Data from the GreenDeal Platforms to the ACP Partner;
- (b) the ACP Partner is entirely responsible for the creation, registration and trading of PRCs and/or ESCs based on the Implementation Data that the Retailer or the Installer have submitted to the GreenDeal Platforms;
- (c) the Retailer and the Installer are solely responsibilities for ensuring compliance with all relevant standards, regulations and requirements by ACP Partner;
- (d) the ACP Partner is solely responsible for verifying compliance and approving the battery implementation and SBC does not make any determinations regarding compliance or approval of battery installations;SBC reserves the right to require the Retailer and the Installer to enter into a separate contractual arrangement with the ACP Partner, establishing specific rights and obligations;
- (e) the Installer acknowledges and agrees that the ACP Partner shall be a third-party beneficiary of these Terms and have the right to directly enforce these Terms and to assert claims, demands, and rights of action against the Installer in the event of a breach of these Terms by the Installer as if the ACP Partner were an original party to these Terms;
- (f) the Retailer and the Installer must complete any training required under the PDRS or ESS from the ACP Partner or SBC;
- (g) any disputes, delays, or failures related to the creation or issuance of PRCs or ESCs shall be the sole responsibility of the ACP Partner. SBC expressly disclaims any and all liability arising from such disputes, delays, or failures regarding certificates;
- (h) the Installer shall continue to comply with other terms of these Terms where applicable; and
- (i) the Installer expressly authorise SBC to use, adapt, collate, transmit and share all Implementation Data and other relevant information with the ACP Partner.
3. Parties' Obligations
3.1 The Installer must:
- (a) sign up, register and make an account with the GreenDeal Platform;
- (b) comply with, and ensure their Personnel comply with, these Terms and all Applicable Laws;
- (c) not do anything that, in SBC's reasonable opinion, may adversely affect SBC or its related body corporates' business, reputation or goodwill;
- (d) provide additional information promptly as reasonably requested by SBC; and
- (e) perform all training as requested by SBC.
3.2 SBC must:
- (a) at all times on and after the Commencement Date, be accredited as an ACP by the Scheme Administrator; and
- (b) at all times, comply with all Applicable Laws and the terms of its Accreditation Notice.
3.3 In relation to BESS1 Implementations and BESS2 Implementations, the Installer must:
- (a) only perform BESS1 Implementations at a Residential Building or Small Business Site;
- (b) only perform BESS2 Implementations at a Residential Building;
- (c) submit via the GreenDeal Platform, Implementation Data and ensure such data is submitted within the timeframe as required by SBC which SBC reasonably determines in accordance with the applicable regulatory deadline;
- (d) be listed on an approved installer list specified by the Scheme Administrator;
- (e) ensure that the Implementation is at a Site located in New South Wales;
- (f) procure from the Customer the necessary Nomination Form and properly explain its contents before obtaining the Customer's signature;
- (g) promptly lodge the necessary Nomination Form via the GreenDeal Platform in accordance with the regulatory requirements;
- (h) not input Implementation Data into the GreenDeal Platform for any batteries in a BESS1 Implementation or BESS2 Implementation that were banned on the Implementation Date, or have become banned since the Implementation Date, in a Banned EUE Notice (Banned Batteries);
- (i) where applicable, promptly inform the Retailer and SBC of any Banned Batteries and provide any necessary information for SBC to identify the Banned Batteries implemented;
- (j) collect Minimum Co-Payment from the Customer for each BESS1 Implementation at a Site; and
- (k) ensure that it complies with the PDRS Compliance Requirements outlined in Annexure A as well as evidence requirements arising under the PDRS.
3.4 In relation to Energy Saving Equipment, the Installer must:
- (a) submit via the GreenDeal Platform, Implementation Data and ensure such data is submitted within the timeframe as required by SBC which SBC reasonably determines in accordance with the applicable regulatory deadline;
- (b) where applicable, collect Minimum Co-Payment from the Customer for Energy Saving Equipment implemented;
- (c) provide any data to SBC that SBC may reasonably require under the ESS or may need to provide to the Scheme Administrator under Applicable Laws;
- (d) procure from the Customer the necessary Nomination Form and properly explain its contents before obtaining the Customer's signature; and
- (e) promptly lodge the necessary Nomination Form via the GreenDeal Platform in accordance with the regulatory requirements.
4. Installer Warranties
4.1 The Installer represents and warrants that any batteries used in a BESS1 Implementation or BESS2 Implementation:
- (a) are listed on the Approved Batteries List;
- (b) meet the requirements for Usable Battery Capacity as recorded on the Approved Batteries List;
- (c) are registered on the Australian Energy Market Operator's Distributed Energy Resource Register;
- (d) are not considered Banned Batteries on the Implementation Date or any time after; and
- (e) meet the relevant Warranty Requirements under clause 5.
4.2 The Installer represents and warrants that:
- (a) in relation to a BESS1 Implementation, there must not be an existing Battery Energy Storage System installed at the same National Metering Identifier;
- (b) in relation to a BESS2 Implementation, there is no life support equipment installed at the Site;
- (c) in relation to a BESS2 Implementation, the Battery Energy Storage System is signed up to a Demand Response Contract on or after the Implementation Date;
- (d) in relation to a BESS1 Implementation or BESS2 Implementation, the Implementation Date is on or after 1 November 2024;
- (e) it has obtained and maintains the relevant insurances required under clause 6;
- (f) the Nomination Form and Implementation Data provided by the Installer or its Personnel to SBC via the GreenDeal Platform comply with all Applicable Laws, are true, accurate, complete and up-to-date in all respects, and are free from any error, inaccuracy, omission or misrepresentation;
- (g) it or its Personnel holds all necessary and lawful consents and other authorisations to enable lawful transfer of the Implementation Data to SBC through the GreenDeal Platform so that SBC may lawfully use, process and transfer such data;
- (h) it is duly incorporated and validly existing under the laws of Australia;
- (i) it has full legal right, power and authority to carry on its present business, to own its properties and assets, to execute and deliver these Terms and to perform its obligations hereunder; and
- (j) it holds all licences, certifications, approvals, authorisations and other permits applicable in connection with its business operations, including without limitation, implementations as performed in relation to the creation and trading of PRCs and ESCs with SBC.
5. Warranty Requirements for BESS1 Batteries and BESS2 Batteries
5.1 For each battery in a BESS1 Implementation, the Installer must provide the Customer with a warranty of at least 10 years and guarantee that at least 70 percent of Usable Battery Capacity is retained 10 years from the Implementation Date.
5.2 For each battery in a BESS2 Implementation, the Installer must ensure that, as at the Implementation Date, there is in place for each battery a warranty which:
- (a) applies for another six years (at a minimum from the Implementation Date); and
- (b) defines the normal use conditions during the operation as not being less than:
- (i) a minimum ambient temperature range of -10 °C to 50 °C;
- (ii) a minimum warranted cumulative energy throughput equivalent to 2.8 MWh per kWh of Usable Battery Capacity where the Implementation Date is before 1 April 2026; and
- (iii) a minimum warranted cumulative energy throughput equivalent to 3.65 MWh per kWh of Usable Battery Capacity where the Implementation Date is on or after 1 April 2026.
6. Insurances
6.1 The Installer must obtain and maintain:
- (a) public liability insurance of at least $5 million; and
- (b) product liability insurance of at least $5 million.
6.2 The Installer must maintain these insurance policies for the lifetime of the Eligible Equipment.
7. Implementation Data
7.1 SBC has absolute power under these Terms to request the Installer to clarify, change, or reupload the Implementation Data provided by the Installer. If the Installer fails to comply with a request under this clause, SBC and the relevant ACP Partner shall be indemnified of any Claim, loss, damage or liability arising from the Installer's failure to clarify, change, or reupload the Implementation Data as requested.
7.2 The Installer must retain Implementation Data in relation to an implementation of any Eligible Equipment for at least 7 years from the Implementation Date.
7.3 The Installer grants SBC a non-exclusive, royalty-free, personal, revocable, non-sublicensable and non-transferable licence to use, adapt, collate, and share with the Scheme Administrator the Implementation Data shared with SBC in relation to an implementation of Eligible Equipment.
7.4 The Installer warrants that it and each of its Personnel that are granted access to the GreenDeal Platform strictly comply with these Terms as if they were a party to them. The actions of the Installer's Personnel are taken to be the Installer's acts and omissions.
7.5 The Installer will notify SBC immediately if it becomes aware that any person has received or gained unauthorised access to Installer's account on the GreenDeal Platform.
8. Indemnities
8.1 The Installer indemnifies SBC and each of its ACP Partners from and against all loss, damage and Claims arising out of or in connection with:
- (a) a breach by the Installer of its confidentiality or privacy obligations under these Terms;
- (b) any error, incomplete, inaccurate, omission or misrepresentation of Implementation Data provided under these Terms;
- (c) a third-party Claim against SBC or an ACP Partner relating to revocation of a PRCs and/or ESCs;
- (d) a third-party Claim against SBC or an ACP Partner in relation to unauthorised access to the GreenDeal Platform by a person or entity using the Installer's credentials;
- (e) a third-party Claim against SBC or an ACP Partner in relation to the Installer's provision of services and goods;
- (f) a third-party Claim against SBC or an ACP Partner in relation to an act or omission by the Installer that constitutes a breach of these Terms; and
- (g) any fraudulent activity committed by the Installer or its Personnel.
8.2 SBC has sought and obtained the indemnities in favour of its ACP Partners in clauses 7.1 and 8.1 as agent for and on behalf of each ACP Partner and holds the benefit of the indemnities in clauses 7.1 and 8.1 as trustee for each ACP Partner.
9. Limitation of Liability
9.1 To the extent permitted by law, the total liability for SBC arising under or in connection with these Terms will be limited to $1,000.
9.2 The limitation of liability in clause 9 will not limit or exclude the liability of either party for any claim arising from:
- (a) death or personal injury or damage to property resulting from negligence; or
- (b) fraud or fraudulent misrepresentation;
- (c) the indemnities contained in clause 8; or
- (d) the deliberate default or wilful misconduct of that party, its Personnel, agents or contractors.
10. Confidentiality
10.1 Each party agrees to, and will ensure each of its officers, employees, agents, and contractors:
- (a) hold in strict confidence all Confidential Information of the other party;
- (b) use the Confidential Information solely to perform its obligations or to exercise its rights under these Terms or a Proposal; and
- (c) do not transfer, display, convey or otherwise disclose or make available all or any part of such Confidential Information to any third party, unless required for the performance of that party's obligations under these Terms or a Proposal; and
- (d) use its best endeavours, including keeping such information in a safe place and implementing adequate security measures, to ensure that all Confidential Information is secure from unauthorised access, use, disclosure or copying by third parties.
10.2 The obligations in clause 10.1 do not apply:
- (a) to the extent necessary to enable disclosure required by law;
- (b) to any disclosure agreed in writing between the parties; or
- (c) on a need-to-know basis to its Personnel, officers and professional advisers; or
- (d) where the Confidential Information has entered the public domain other than as a result of a breach by the Client of these Terms.
10.3 Where disclosure is agreed between the parties under clause 10.2(b), the disclosing party will ensure the Confidential Information is kept confidential by the party to whom it has been shared.
11. Termination of Trading
11.1 Either Party may terminate these Terms by providing 7 days' notice in writing to the other party.
11.2 Either party may immediately terminate this document if:
- (a) the other party breaches any provision of this document that materially prejudices the interests of the terminating party and fails to remedy the breach within 28 days of receiving written notice from the terminating party in respect of the breach, including particulars of the breach;
- (b) the other party fails to pay any amount due under this document on the due date for payment and remains in default not less than 21 days after being notified in writing to make that payment;
- (c) an Insolvency Event occurs in relation to a party; or
- (d) any Force Majeure Event prevents the other party from performing its obligations under this document for any continuous period of three months.
11.3 Even after termination of these Terms:
- (a) SBC reserves the right to request further information or data from the Installer in relation to implementations of Eligible Equipment performed by an Installer prior to termination; and
- (b) the Installer must abide by the Terms of Use in relation to its access to and usage of the GreenDeal Platform.
12. Governing Law and Jurisdiction
- These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the New South Wales courts and courts competent to hear appeals from those courts.
13. Assignment and Novation
- No party may assign, novate or otherwise transfer all or any part of their rights or liabilities under this document without the consent of the other party.
14. Severance
14.1 A clause or part of a clause of this document that is illegal or unenforceable may be severed from this document and the remaining clauses or parts of the clause of this document continue in force.
14.2 If any provision is or becomes illegal, unenforceable or invalid in any jurisdiction, it is to be treated as being severed from this document in the relevant jurisdiction, but the rest of this document will not be affected.
15. Waiver and Variation
15.1 A provision or a right created under these Terms may not be:
- (a) waived except in writing by the Party granting the waiver; or
- (b) varied except in writing signed by the Parties.
16. Further assurance
- Each Party must promptly do all things and execute all further instruments necessary to give full force and effect to these Terms and their obligations under them.
17. Force Majeure
- SBC will not be liable for any delay or failure to perform its obligations under these Terms if such delay is due to a Force Majeure Event.
18. Notices
- Any notice given under these Terms must be in writing addressed to the relevant address last notified by the recipient to the parties. Any notice may be sent by standard post or email and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
19. Entire Agreement
- These Terms, together with all other terms and policies agreed by the Installer, contain the entire understanding between the parties, and supersedes all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, in respect of its subject matter.
20. Definitions
- Capitalised terms have the meanings given to them below:
- (a) Accreditation Notice means a written notice issued to an ACP by the Scheme Administrator that outlines the conditions imposed on the ACP's accreditation.
- (b) Australian Energy Market Operator's Distributed Energy Resource Register means the database regulated by Australian Energy Market Operator which contains information on Distributed Energy Resource Devices installed at residential and business locations throughout Australia.
- (c) Applicable Law means any law, regulation, scheme, guideline or standard, ordinance, court ruling or requirement or direction of a government agency, or similar, governing or relating to the subject matter or a party to these Terms at any time including, without limitation, the Peak Demand Reduction Scheme Rule of 2022, the Electricity Supply Act 1995, the Electricity Supply (General) Regulation 2014, the Energy Savings Scheme Rule of 2009, the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 (Cth), the Work Health and Safety Act 2011, the Home Building Act 1989 and the Fair Trading Act 1987.
- (d) Approved Batteries List means the list of products that are considered approved by the Scheme Administrator.
- (e) Banned Batteries has the meaning of the term in clause 3.3(h).
- (f) Banned EUE Notice means a notice published by the Scheme Administrator specifying electricity consuming equipment processes, or systems to be banned for the purposes of the PDRS.
- (g) Battery Energy Storage System means one or more batteries, and other related equipment, which are installed on the same day behind a single National Metering Identifier and which, collectively, constitute a system.
- (h) BESS1 Implementation means the installation of a new behind the meter solar photovoltaic Battery Energy Storage System where there is no existing Battery Energy Storage System installed at the same National Metering Identifier.
- (i) BESS2 Implementation means an existing behind the meter solar photovoltaic Battery Energy Storage System that is signed up to a Demand Response Contract.
- (j) Claim means any claim, action, proceeding or demand, however it arises and whether it is present or future, fixed or unascertained, actual or contingent.
- (k) Commencement Date means the date SBC starts creating PRCs and/or ESCs as an ACP.
- (l) Confidential Information means all information, ideas, concepts, data, know-how and trade secrets (whether or not in a material form) regarding a party or any of its businesses, products or services, which is disclosed to the other party or which is otherwise made known to the other party (except where that information is or comes into the public domain otherwise than through a breach of this document.
- (m) Customer means the original energy saver or capacity holder who receives a financial incentive under the PDRS and/or ESS from the implementation of Eligible Equipment.
- (n) Demand Response Aggregator means an entity that either:
- (i) aggregates demand response capacity as a Market Participant or a Network Service Provider, or:
- (ii) has been engaged in a contract with a Market Participant or Network Service Provider to aggregate demand response capacity on their behalf.
- (o) Demand Response Contract means an agreement between a Demand Response Aggregator and a Customer that allows the Demand Response Aggregator to control the Battery Energy Storage System in a Customer's BESS2 Implementation for three years.
- (p) Distributed Energy Resource Device means a technology that generates, stores, or manages energy at or near the point of consumption, rather than relying solely on centralised generation sources from power plants.
- (q) Energy Saving Equipment means equipment that represent Recognised Energy Savings Activities under the Energy Savings Scheme.
- (r) Energy Savings Scheme or ESS means the Energy Savings Scheme Rule of 2009 established under the Electricity Supply Act 1995 (NSW).
- (s) Energy Savings Certificate or ESC means a certificate created by an ACP for the implementation of Energy Saving Equipment, registered on the Registry of Certificates, and traded under the ESS.
- (t) Force Majeure Event means an event beyond the reasonable control of a party and includes an act of God, national emergency, terrorist act, sabotage, flood, storm, earthquake, pandemic, epidemic, fire, explosion, civil disturbance, insurrection, riot, war, industrial action, lockout, rebellion, quarantine, embargo and other similar governmental action or a general and continued energy shortage, power or utilities interruption or failure.
- (u) GreenDeal Platform means the website and application operated by GreenDeal through which SBC collects Implementation Data from Retailers and Installers for the creation of PRCs and ESCs.
- (v) Implementation Data means any data required by the GreenDeal Platform and by the Applicable Laws or as requested by SBC or the Scheme Administrator for the creation of ESCs and PRCs.
- (w) Implementation Date means, depending on context, either:
- (i) for a BESS1 Implementation, the date a new Battery Energy Storage System is installed; or
- (ii) for a BESS2 Implementation, the date an existing Battery Energy Storage System is signed up to a Demand Response Contract.
- (x) Insolvency Event means any of the following events concerning a party:
- (i) if an administrator, liquidator, receiver, receiver and manager or other controller is appointed to, or over, any of the property or undertaking of the party;
- (ii) if the party is unable to pay its debts when they become due and payable;
- (iii) if the party ceases to carry on business; or
- (iv) if any event happens in Australia or any other country or territory in respect of a party that is similar to any of the events or circumstances referred to in this definition
- (y) Market Participant has the same meaning as the term in clause 2.4 of the National Electricity Rules.
- (z) Minimum Co-Payment means the net amount of money the Customer is required to pay under the PDRS or ESS towards the cost of each battery in a BESS1 Implementation or for Energy Saving Equipment, before the ACP can register a PRC and/or ESC.
- (aa) National Metering Identifier is the connection point defined in the National Electricity Rules created by AEMC.
- (ab) Network Service Provider has the same meaning as the term in clause 2.5 of the National Electricity Rules.
- (ac) Nomination Form means a nomination form, in the form and manner provided by SBC and approved by the Scheme Administrator, whereby the Customer provides its consent to, and nominates, an ACP as the nominated energy saver and/or capacity holder to create ESCs or PRCs.
- (ad) Personnel means, in respect of a party, any of its employees, consultants, subcontractors, agents, designers, and tradespeople.
- (ae) Peak Demand Reduction Scheme or PDRS has the meaning given in clause 2.4 and refers to the latest Peak Demand Reduction Scheme Rule of 2022 published in the NSW Gazette.
- (af) Peak Reduction Certificate or PRC means a certificate created by an ACP in relation to the implementation of an RPA, registered on the Registry of Certificates, and traded under the PDRS.
- (ag) Recognised Peak Activity or RPA means an activity that provides capacity to reduce electricity consumption during peak demand times in accordance with the requirements under the PDRS.
- (ah) Recognised Energy Savings Activity means activities that are eligible under the Energy Savings Scheme to create ESCs.
- (ai) Registry of Certificates means the registry of ESCs and PRCs created and managed by the Scheme Administrator and accessed through The Energy Security Safeguard Application (otherwise known as 'TESSA').
- (aj) Residential Building has the same meaning as the term in section 10.1 of the PDRS.
- (ak) Retailer means the entity which supplies BESS1 Batteries, BESS2 Batteries and/or Qualifying Equipment and appoints the Installer for their implementation.
- (al) Eligible Equipment has the meaning under clause 2.1.
- (am) Site means the location of an implementation, as defined by:
- (i) an address; or
- (ii) a unique identifier, as specified for the relevant Implementation that identifies the equipment installed.
- (an) Scheme Administrator means the Independent Pricing and Regulatory Tribunal in NSW.
- (ao) Small Business Site has the same meaning as the term in section 10.1 of the PDRS.
- (ap) Usable Battery Capacity in respect of a Battery Energy Storage System, means:
- (i) for a Battery Energy Storage System with only one battery, the usable battery capacity for that battery, as recorded on the approved product list specified by the Scheme Administrator; and
- (ii) for a Battery Energy Storage System with more than one battery, the sum of the usable battery capacity for each battery, as recorded on the approved product list specified by the Scheme Administrator.
- (aq) Warranty Requirements means the warranty requirements that apply under clause 5 to the batteries in a BESS1 Implementation or BESS2 Implementation, as the context suggests.
Annexure A PDRS Compliance Requirements
Type of compliance |
Description of requirements |
Evidence Requirements
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As detailed in the PDRS Method Guide. |
Record Keeping Requirements
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The Installer must retain relevant documents that prove:
- the Approved Installer holds and maintains the correct insurance pursuant to clause 6;
- the location of the Battery Energy Storage System is in New South Wales;
- BESS1 Implementations have only been performed at either a Residential Building or Small Business Site;
- BESS2 Implementations have only been performed at a Residential Building;
- that it has met the eligibility, equipment and implementation requirements for the relevant implementation required for the GreenDeal Platform and under the PDRS;
- Minimum-Co Payment has been collected for each battery in a BESS1 Implementation; and
- the Implementation Date for each implementation.
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Customer Engagement Requirements
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The Installer must:
- identify itself as a representative of SBC as the ACP;
- provide the Customer with contact details for the Installer, the Retailer and SBC;
- not identify itself as a representative of the ESS, PDRS, Scheme Administrator or the NSW Government;
- upon quotation, explain to the Customer information about the PDRS, including:
- how the PDRS works, and providing relevant fact sheets;
- the contents and function of the Assignment Form and providing a copy to the Customer;
- any mandatory requirements that must be met; and
- that the Scheme Administrator's auditors may request information about the implementation,
- before or during implementation of the relevant battery, ensure that the Customer understands the relevant battery, including:
- providing details of the make, model and electrical characteristics; and
- outlining the features of the relevant battery, as well as the work and process involved in implementation,
- have documented processes and procedures in place for complaints handling;
- inform the Customer about after sales assistance and support that the Retailer and Installer provides, including:
- providing a contact number and complaints resolution process to the Customer;
- the process for managing and resolving complaints;
- ensuring that the Customer is satisfied with the product(s) as implemented; and
- providing a mechanism for replacement of faulty batteries.
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Representative Requirements
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The Installer must provide to the Retailer and SBC the following information about itself:
- name;
- contact details;
- relationship to the Retailer (e.g. employee, contractor or business partner);
- training completed for the PDRS and the date of the training was completed;
- other relevant training completed and the date of the training was completed;
- formal qualifications including registration and licence numbers;
- if relevant, commencement date of employment;
- details of any delegated responsibility for processes and tasks involved in designing and implementing the battery; and
- the location of the Site.
The Installer must ensure it understands:
- how the PDRS works, including its legislative framework
- information regarding BESS1 Implementations and BESS2 Implementations;
- SBC's internal procedures, especially in relation to collection of documentation required under the PDRS;
- any training delivered by SBC; and
- any other legal obligations beyond the PDRS.
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